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Class Action Administration
CEG provides full-spectrum class administration services. Our team has overseen class action administration in more than 1,700 TCPA, consumer, human rights, ERISA, securities, insurance, and other types of class actions. We collectively identified, notified, and issued payment to millions of persons who met the respective class definitions in each case.
CEG’s team oversaw administration, processing, and adjudication of millions of class action-related claims, including analysis, classification, review of documentation (paper and digital), issuance of payment, legal and tax settlement fund compliance, and related correspondence. Courts have approved the effectiveness and efficiency of notice programs, and the reliability of claims administration determinations made by CEG’s team in hundreds of cases. Our services include, but are not limited to:
Notice Plan
Class Member List Formation
Notice Adequacy Analysis
Mailed Notice
Digital & Social Media
Call Center
Automated Voicemail Transcription
Multi-lingual Operators
Fulfillment
Skip Tracing
Website
Claims Processing & Validation
Electronic Claims
Pro Rata Calculation
Affidavits & Reporting
Escrow Services
Qualified Settlement Fund (QSF) Administration
Electronic & Paper Check Distribution
Gift Cards & Certificates
Tax Services
Class Notice
CEG’s team has decades of experience in designing and administering efficient and effective global and domestic notice programs that meet the requirements of Federal Rule of Civil Procedure 23(c) and (e). Design and the execution of the approved notice programs, conducted in accordance with settlement agreement terms meet Rule 23(c) and due process requirements.
A case specific notice program planned by CEG would include class list compilation for direct mail and email to reach consumers based on demographic, geographic, behavioral, and other interest-based class parameters to target audiences.
In addition to the email and direct mail programs, an audience-specific targeted media campaign is designed that reaches and informs potential class members in the most efficient, media-appropriate, and cost-effective manner. CEG uses market knowledge and experience to deliver ad campaigns to premium online networks, integrate tracking, and apply analytics for constant optimization of the media notice campaign.
CEG’s digital capabilities allow targeting across multiple devices, such as desktop, laptop, mobile phone, and tablets, and are based on defined parameters using data points extracted through trusted industry leaders, such as Google Ads, Facebook, Twitter, Adobe, and Amazon marketing services, among others.
Claims Adjudication & Settlement Fund Administration
CEG's team members have extensive experience with overseeing the administration, processing, and adjudication of millions of class action-related paper and electronic claims forms. CEG applies the claims review industry best practices standards to dependably and timely adjudicate submitted claims.
The team at CEG has been entrusted to distribute billions of dollars in settlement funds, the U.S. Securities and Exchange Commission (SEC) Fair Funds, and has been retained by numerous other private and governmental entities for settlement administration, claims processing, and fund distribution.
The principals have more than six decades of combined experience in administering some of the largest and most complex class action settlements both in the United States and globally, covering all aspects of class action data, notice, administration, and billions of dollars in Qualified Settlement Funds (QSF) distribution making CEG a sought-after expert team in this field.
